Join Us Wednesday, October 12, 2022

True digital transformation is on the cusp of a watershed moment as more agencies embrace digital services and policymakers back their initiatives with guidance and money, such as the executive order on customer experience and Technology Modernization Fund respectively. Following the quick pivot to digital services during the pandemic, the momentum around digital transformation has continued with strategic efforts to more closely align government-customer interactions with experiences in the private sector.

While enabled by technology, this wholesale transformation also requires a fundamental rethinking of the structures and processes behind digital services - with customers' life experiences prioritized over traditional agency silos. In order to achieve this agencies must have not only the right underpinning technology, but also buy-in from leaders and collaboration across government.

The Digital Transformation workshop will explore why customer experience is foundational to digital services, where to prioritize technology investments to make the biggest impact, and how to reimagine process and collaboration in a digital world. Attendees will have the chance to hear from agency executives about successful solutions. Government and industry leaders will share practical, solutions oriented lessons on rethinking and delivering digital services.

​​Attendees will come away from the event with a better understanding of how to:
– Leverage data to enable digital transformation
– Enable secure identity access in digital services
– Collaborate via shared services
– Integrate human centered design in digital services
– Automate workflows
– Build stakeholder buy in for digital transformation

EVENT COST
Free for Government/Military*
Industry/Contractor: $199
Washington Technology Insider: $165
*must provide valid .gov/.mil email address for government registration. Embedded contractors are subject to Industry price

EARN CPE CREDITS
GovExec is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org.

Upcoming Sessions

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8:30 AM ET

Wednesday, October 12

Welcome Remarks

Welcome Remarks

8:35 AM ET

Wednesday, October 12

Government Session

Government Session: USAF

Speaker

Venice Goodwine, Director of Enterprise Information Technology, Office of the Chief Information Officer, USAF

9:05 AM ET

Wednesday, October 12

Technology Insight

Technology Insight