Agenda
Times are subject to change.
8:35 AM EDT
Wednesday, April 20
Technology is Key to Successful Policy
Drew Myklegard, Acting Deputy Federal CIO, Office of Management and Budget
It’s possible to deliver a simple, seamless, and secure customer experience to the American people. It begins with technology.
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9:05 AM EDT
Wednesday, April 20
Technology Insights
Stephen Ellis, Government Solutions Lead, Zoom
Sponsored By: Zoom
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9:25 AM EDT
Wednesday, April 20
Matching Tech Tools to the Business Problem to Optimize User Experience
Steve Wallace, Systems Innovation Specialist, Emerging Technologies Directorate, Defense Information Systems Agency (DISA)
DISA provides many enterprise services to DOD, including managing its networks. This session will discuss the emphasis within the organization to focus on how the tools they already have can be innovatively applied to solving business problems. Wallace will also provide an update on Thunderdome, DISA's zero trust pilot; the robotic process automation effort and the continuing evolution of ICAM within DOD.
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9:50 AM EDT
Wednesday, April 20
Technology Insights
Jose Morales, Associate Director, Presales – Public Sector, Informatica
Sponsored By: Informatica
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10:15 AM EDT
Wednesday, April 20
What's Ahead for New AI Directorate at the Air Force
Callie King, Acting Director of Artificial Intelligence (AI), Department of the Air Force (DAF) Chief Data and AI Office (CDAO)
This session will address the process of operationalizing the first-ever Artificial Intelligence Directorate within the Department of the Air Force and the potential military advantage it offers. King will discuss the process to adopt strong policy, talent, technology, and an organizational foundation built on a responsible AI mindset. The Air Force’s enterprise-wide AI is designed to empower Airmen and Guardians with decision and data precision, efficiency, and automation.
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10:40 AM EDT
Wednesday, April 20
Government CX: Aligning to deliver world-class customer service
Justin Brooks, Director, Customer and Industry Workflows, Federal, ServiceNow
Sponsored By: ServiceNow
Agencies have been working on improving how they deliver services to citizens for a number of years. While progress has been made, there is still much more to do. With the President’s Management Agenda and the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, the federal government is making a strong statement on their recommitment to being “of the people, by the people, [and] for the people.” Learn how ServiceNow is digitizing and delivering word-class customer experiences today at a variety of agencies featuring omni-channel solutions, and what is in on the Horizon.
In this session we’ll discuss:
- The President’s Executive order on CX
- Where ServiceNow is delivering modernization for government to deliver services to their customers
- What’s next for ServiceNow in Customer Service Management
11:00 AM EDT
Wednesday, April 20
What's Ahead in the Digital Revolution
Edward Dowgiallo, Principal Solutions Architect, Department of Transportation
This session will address how the Federal Transit Administration (FTA) completed its digital transformation journey. Dowgiallo will discuss platforming legacy applications, de-siloing enterprise data, and re-imagining business processes. Then he will look at what is next for an agency that is fully modernized.
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